Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit for the Georgia Dept. of Transportation (GDOT). Troubleshoots end-user problems. Analyzes ,designs and develop software modifications to meet users' needs. May develop and conduct training programs for users. Owns assigned tasks. May serve as a lead or train staff.
The successful candidate for this position will possess the following skills and experience:
Minimum 5 years experience providing both front and back end technical support for 3rd party application products. Including deployment/implementation, application modification, and application error debugging. Experience working with Java based 3rd party web applications is a plus.
Demonstrable skill and hands on experience in diagnosing and resolving application issues, application deployment, application configuration, scripting, performing data analysis, writing SQL and stored procedures.
This is a senior technical support specialist position. Candidates must possess advanced technical skills and knowledge.
Technical Skills – experience and knowledge which include the following:
Java or Other programming language