Hope you are doing great,
Please find the job description below, If you are comfortable and interested please share your resumes to email@example.com
Position: IVR Developer (Genesys/Java/NLU)
Location: NYC, NY
Duration: Long Terms
Visa Status:USC, GC
- 8+ years of intensive experience in call center applications specifically CTI, IVR, call routing and integration with dialer systems
- Must have Call Center experience and understand overall Call Center concepts
- Strong experience in Genesys/Java/NLU Voice Portal (GVP), Genesys Framework, Genesys SIP Server, Genesys Stream Manager, and Genesys Agent Desktop (GAD).
- 4 Strong experience in the analysis of SIP messages and T-lib events. Expertise in Genesys clients likes CME, SCI, GA, OCM, and IRD.
- Expertise in Troubleshooting the issues by analyzing the Logs.
- Experience with installation and configuration of various Genesys framework components.
- Have in-depth knowledge and working experience in Voice networks and the various elements (switching, signaling, intelligence network, messaging, directory, notification, etc.).