IVR developer with Genesis/NLU/Java skillsets
• 5+ years of intensive experience in call center applications specifically CTI, IVR, call routing and integration with dialer systems •Must have Call Center experience and understand overall Call Center concepts
•Strong experience in Genesys Voice portal (GVP), Genesys Framework, Genesys SIP Server, Genesys Stream Manager, and Genesys Agent Desktop (GAD).
• 4 Strong experience on analysis of SIP messages and T-lib events. Expertise in Genesys clients likes CME, SCI, GA, OCM and IRD.
• Expertise in Trouble shooting the issues by analyzing the Logs.
• Experience with installation and configuration of various Genesys framework components.
• Have in-depth knowledge and working experience in Voice networks and the various elements (switching, signaling, intelligence network, messaging, directory, notification, etc.).
Sr. technical recruiter – IDC Technologies