IVR developer with Genesis


From:
Hemendra Kumar,
IDC Technologies
hemendra@idctechnologies.com
Reply to:   hemendra@idctechnologies.com

IVR developer with Genesis/NLU/Java skillsets

New York

12 Months

 

• 5+ years of intensive experience in call center applications specifically CTI, IVR, call routing and integration with dialer systems •Must have Call Center experience and understand overall Call Center concepts

•Strong experience in Genesys Voice portal (GVP), Genesys Framework, Genesys SIP Server, Genesys Stream Manager, and Genesys Agent Desktop (GAD).

•    4 Strong experience on analysis of SIP messages and T-lib events. Expertise in Genesys clients likes CME, SCI, GA, OCM and IRD.

•    Expertise in Trouble shooting the issues by analyzing the Logs.

•    Experience with installation and configuration of various Genesys framework components.

•    Have in-depth knowledge and working experience in Voice networks and the various elements (switching, signaling, intelligence network, messaging, directory, notification, etc.).

 

 

 

Hemendra Kumar

Sr. technical recruiter – IDC Technologies

Mailto: hemendra@idctechnologies.com

Website: www.idctechnologies.com

 

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