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Hope all are doing great!
Please go through the below requirement with one of our direct client if anyone is interested share resumes to email@example.com (or) Contact Ph:609-490-4106
Position: Senior Support Analyst L2 Support
Location: Dallas, TX
- Routine Administrative Activities
- Resolve incidents escalated by L1 as per the agreed SLAs and timelines. They usually have a Run-Book which they can refer to for immediate resolutions. They are also supposed to coordinate with any other support or dependency groups in case the incident has any linkage.
- L2 escalates the problem to L3
- Need strong communication and documentation skills
- Operating systems, AWS, Postgres/SQL, Linux, IIS (ACC)
- Familiar in trouble shorting Java errors, logs
- Business objects
- Concepts/Experience of incident management systems