Immediate need SAP ERP Sales and Distribution (SD) position at San Jose, CA


From:
Guptha Rao,
iTech US, Inc
guptha@itechus.net
Reply to:   guptha@itechus.net

Hello,

Hope you are doing great.

SAP ERP Sales and Distribution (SD)

San Jose, CA

12+ Months

Role Description             

  • Monitoring of scheduled jobs and perform recovery
  • Ticket monitoring for respective support area and communicate with customer for additional information and status update
  • Coordination with other NOC, support teams, L3 or service teams, Business and Partners for resolution of incidents and requests
  • Remedy queue monitoring, create and update tickets with resolution details, categorization
  • Work on resolution of tickets as per priority and perform requests, recovery, data fix etc.
  • Creation of new problem tickets, analysis of problems and suggesting solutions to L3 team for any system change for fix.
  • As appropriate, gather data and lay groundwork for Problem Resolution Team to resolve the underlying Problem
  • Provide on call support for CSOs
  • Perform system configuration and master data changes
  • Take part in planned or unplanned maintenance activities, Project go live
  • Perform internal SOX audit and compliance to SOX processes
  • Follow Adobe’s incident management, change management, knowledge management and problem management processes
  • Attend project meetings, knowledge transition meeting and internal support meeting

Essential Skills  

  • SAP SDIDOC Should have good knowledge in support operations (job scheduling, monitoring, etc.)

Best Regards,

Guptha Rao Chintha

Email:  guptha@itechus.net

Direct: 802-230-4037/ Desk: 802.383.1500 Ext 164/Fax: 802.383.1501

iTech US, Inc. | Texas/Vermont/NJ/India |

 

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