IVR Developer AND Genesys OR Java OR NLU

Denken Solutions
Reply to:   prathyusha@denkensolutions.com


Hope you are doing great,

Please find the job description below, If you are comfortable and interested please share your resumes to prathyusha@denkensolutions.com

Position: IVR Developer (Genesys/Java/NLU)
Location: NYC, NY
Duration: Long Terms

Visa Status:USC, GC
Job Description:

  • 8+ years of intensive experience in call center applications specifically CTI, IVR, call routing and integration with dialer systems
  • Must have Call Center experience and understand overall Call Center concepts
  • Strong experience in Genesys/Java/NLU Voice Portal (GVP), Genesys Framework, Genesys SIP Server, Genesys Stream Manager, and Genesys Agent Desktop (GAD).
  • 4 Strong experience in the analysis of SIP messages and T-lib events. Expertise in Genesys clients likes CME, SCI, GA, OCM, and IRD.
  • Expertise in Troubleshooting the issues by analyzing the Logs.
  • Experience with installation and configuration of various Genesys framework components.
  • Have in-depth knowledge and working experience in Voice networks and the various elements (switching, signaling, intelligence network, messaging, directory, notification, etc.).

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