Urgent Hiring for the job role of Support Analyst || Dallas,TX || Exp:5-7 Years

DVG Tech Solutions LLC
Reply to:   yaswanth@dvgts.com

Hello Everyone,

Good Morning to all!

Hope all are doing great!

Please go through the below requirement with one of our direct client if anyone is interested share resumes to yaswanth@dvgts.com (or) Contact Ph:609-490-4106

Position: Senior Support Analyst L2 Support

Location: Dallas, TX

Job Description:

  • Routine Administrative Activities
  • Resolve incidents escalated by L1 as per the agreed SLAs and timelines. They usually have a Run-Book which they can refer to for immediate resolutions. They are also supposed to coordinate with any other support or dependency groups in case the incident has any linkage.
  • L2 escalates the problem to L3
  • Need strong communication and documentation skills
  • Operating systems, AWS, Postgres/SQL, Linux, IIS (ACC)
  • Familiar in trouble shorting Java errors, logs
  • Business objects
  • Concepts/Experience of incident management systems

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